Overseas Life Assurance Business (OLAB) - Rest of the World

Document Library

Download documents here. 

Banking

Direct Debit Instruction

PDF (96.5 KB)

Chargecard authority

PDF (89.6 KB)

Money out

Request for Payment by Withdrawal or Surrender

PDF (73.4 KB)

Lost Policy Form

PDF (93.6 KB)

Begäran om utbetalning eller återköp

PDF (128.6 KB)

Maturity payment acceptance form

PDF (84.8 KB)

Money in

Verification of third party premium payer

PDF (56.3 KB)

Additional Investment

PDF (109.5 KB)

Source of wealth

PDF (60.0 KB)

Fund variation

Fund variation request

PDF (73.0 KB)

Identity

Evidence of Identity and Residency

PDF (60.7 KB)

Reinstatement

International statement of health and insurability

PDF (101.0 KB)

Short statement of health questionnaire

PDF (91.5 KB)

Beneficiary

Appointment of third party as payee (UltimaSave & UltimaBond only)

PDF (62.8 KB)

Appointment of third party payee as beneficiary (for use with International Protector Africa only)

PDF (63.6 KB)

Fund Information

View funds, portfolio strategies, fund factsheets, daily prices and performance figures.

Fund Centre

With-Profit fund information - including Principles and Practices of Financial Management

With-Profit fund information

Credit Card Portal

Change the way your premiums are paid.

Credit Card Portal

Request a policy statement

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Contact Us

Aviva

For general enquiries about your policy, please either:

Call us on: +44 1722 415088 

or 

Email us on: olab@dgaviva.com

or

Write to us at:

Aviva
PO Box 1550
Salisbury
England
SP1 2TW

Complaints

If you would like to make a complaint or have any complaint related queries you can contact us via phone, email or post. Please use the Aviva contact details to the left. 

If you are not satisfied with the outcome of your complaint with us, you can contact the UK Financial Ombudsman Service. Their contact details are:

The UK Financial Ombudsman Service
South Quay Plaza, South Quay
183 Marsh Wall
London
E14 9SR, England

Phone: +44 20 7964 0500

Fax: 020 7964 1001

For more details visit: www.financial-ombudsman.org.uk/contact 

This link will take you to an external site. 

Which supervisory authority is responsible for my contract?

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The supervisory authority responsible for your contract is the Financial Conduct Authority, the UK financial services watchdog. Their contact details are:

Financial Conduct Authority (FCA)
25 The North Colonnade
Canary Wharf
London
E14 5HS England

Phone:  +44 207 066 1000

For more info visit: www.fca.org.uk/contact

This link will take you to an external site. 

Your rights will not be affected by complaints.